Troubleshooting
Connection Problems
What to do if you lose internet during the interview.
During a Voice Interview
If your connection drops:
- The system attempts to reconnect automatically
- You'll see a "Reconnecting..." indicator
- If it reconnects, the interview continues from where you left off
- If it doesn't reconnect, try refreshing the page
During a Text Interview
Text interviews are more resilient to brief connection drops since each message is sent individually. If you lose connection:
- Wait a moment and try sending your message again
- If the page becomes unresponsive, refresh your browser
- Your previous messages in the conversation are preserved
General Tips
- Use a wired connection if possible (Ethernet is more stable than WiFi)
- Close other bandwidth-heavy applications (video streaming, large downloads)
- Sit close to your WiFi router if using wireless
- If using a mobile device for a text interview, prefer WiFi over cellular