Connection Problems

During a Voice Interview

If your connection drops:

1. The system attempts to reconnect automatically
2. You'll see a "Reconnecting..." indicator
3. If it reconnects, the interview continues from where you left off
4. If it doesn't reconnect, refresh the page and restart the interview

A voice interview that ends because of a dropped connection or a refresh is never submitted or scored partially. You restart it from the beginning, and only the interview you finish by clicking End Interview counts.

During a Text Interview

Text interviews are more resilient to brief connection drops since each message is sent individually. If you lose connection:

1. Wait a moment and try sending your message again
2. If the page becomes unresponsive, refresh your browser
3. Refreshing rejoins the same conversation with your full message history intact

Your text interview is only submitted when you click End Interview. A refresh, a closed tab, or switching apps on mobile never submits a half-finished conversation; come back through your interview link and pick up where you left off.

During a Practical Assessment

Your work is autosaved continuously while you type. If you lose connection or refresh the page:

1. Reopen your interview link and re-enter the assessment
2. Your editor restores the latest autosaved work; nothing you typed is lost
3. The countdown continues from your original start time, so return promptly

General Tips

• Use a wired connection if possible (Ethernet is more stable than WiFi)
• Close other bandwidth-heavy applications (video streaming, large downloads)
• Sit close to your WiFi router if using wireless
• If using a mobile device for a text interview, prefer WiFi over cellular