Talent Systems — Candidate Help
Voice Interview

Idle Timeout

What happens if you're silent during a voice interview.

Voice interviews have an idle detection system to handle situations where a candidate becomes unresponsive.

How It Works

  1. If you're silent for approximately 5 seconds, an amber banner appears: "Still there?" with an "I'm still here" button
  2. Click the button or start speaking to dismiss the banner and continue
  3. If silence continues for approximately 10 seconds total, the interview ends automatically

After an Idle Timeout

  • The completion page shows a message explaining the interview ended due to inactivity
  • It suggests contacting the employer to reschedule if needed
  • Everything up to the timeout is submitted for scoring

Tips

  • If you need to think, it helps to say something like "Let me think about that for a moment"
  • The timer resets whenever you speak or the AI speaks
  • The timer only activates after the first exchange — it won't trigger during the initial connection

Text interviews do not have an idle timeout — take as long as you need to type your responses.

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